HERE TO HELP
A few helpful answers.
Where is my order?
Open My orders, select the order, and review its timeline, payment status and courier details. Preparation and delivery updates appear separately.
Why is my payment under review?
We verify the amount and transaction reference after receiving your receipt. Please do not repeat the payment while review is pending. Contact us if you need help.
Can I order a different size or color?
Only the available choices shown on the product page can be ordered online. Ask the studio before paying if you need a custom option.
How long do pre-orders take?
Use the product’s working-day preparation estimate as guidance. Complex designs, fabric availability and holidays can change timing. Confirm time-sensitive requirements before ordering.
Can I change my delivery details?
Update your profile for future orders. For an order already placed, contact the studio; updating your profile does not silently change a historical order’s address.
My password-recovery email did not arrive.
Check your spam folder, confirm the email address, and allow a few minutes. Use the newest recovery link. If it still does not arrive, contact the studio so delivery can be checked.
How do I choose dark mode?
Open your profile dropdown and use Appearance. Choose Light, Dark, or Use device setting. Signed-in preferences are saved to your account.
Does the installed app receive upgrades?
Yes. When online, it checks for releases. Use the update prompt or Check app updates in the account menu. Finish checkout or save edits before reloading.